Returns

RETURNING A PRODUCT

Most unopened products are returnable within 30 days of purchase unless otherwise specified either in our Return Policy or on the Product Description Page.

• Returns: Most products may be returned within 30 days from purchase date for a refund as long as they remain unopened and the manufacturer’s original packaging or seals have not been broken. Returns of defective products MUST be returned in the original cartons with all original pieces, packing material and manuals. A detailed explanation listing the problem must be included with any defective return.

• Restocking Fee:  All returns are subject to a 15% restocking fee plus freight with the following exceptions:

            Products shipped in error by NationwideToner.

           Products that are defective.

• Exchanges:  Defective items or products that are DOA (dead on arrival) are subject to the terms of the manufacturer’s warranty and may be exchanged with prior approval by the manufacturer.

• Damaged Shipment:  If you receive merchandise from NationwideToner that was damaged in shipment please notify the freight carrier directly. 

• Fuser Cores:  When purchasing fuser assemblies or maintenance kits that require exchange, the used or defective core must be returned within 15 days.  If the used fuser is not returned in the specified time period your credit card will be billed a core charge equaling the amount indicated in the product description.

• No Returns:  Some products are not returnable once purchased.  These are marked "Not Returnable" on the Product Specification and Description page.  Listed below are some items that apply: 

1.      "As is" products without warranty

2.      Off lease products i.e., copiers and printers

Easy Steps for an Easy Return: 

To return a qualified unopened product or to exchange a defective or DOA product, just follow these easy steps: 

1. Obtain a RMA (Return Merchandise Authorization) number from NationwideToner within 30 days of the invoice date.

To return a qualified unopened product, click here    RETURNS

To return defective merchandise, click here     DEFECTIVE

Once your return has been authorized, we will email you the RMA# along with specific return instructions.  The RMA number is valid for 10 calendar days.  Only merchandise with valid RMA’s will be accepted all others will be returned at your expense 

2. When you receive your RMA #, you will also receive an address to where your package MUST be returned.

3. Pack the items you are returning within a sturdy shipping carton to prevent damage. We recommend you insuring your return shipment against damage or loss. We also suggest using a carrier such as UPS or FedEx that can provide proof of delivery. You are responsible for all shipping charges on returned items.

4. Please display the RMA number on the outside of the package being returned. Do not write on or apply any labels directly to manufacturer boxes or original product packaging surfaces

5. Your refund will be issued once the returned product has been received and accepted. Shipping charges are not refundable.